Nov 16, 2025

Handle Change Requests Without Scope Creep

Scope creep kills design agency profitability. This comprehensive guide shows how to implement a structured change request process that protects your bottom line while maintaining excellent client relationships. Learn to recognize, document, price, and approve additional work properly.

The Scope Creep Crisis

Every design agency knows this story:

You quote a logo design project at $5,000 for 20 hours of work.

Week 1: Client loves initial concepts. Project on track.

Week 2: "Can we also get business card designs?" (4 hours)

Week 3: "Actually, can you do social media templates too?" (6 hours)

Week 4: "Oh, and we need letterhead and email signatures." (3 hours)

Week 5: "One more thing - can you design t-shirts for our team?" (5 hours)

Final tally:

Original scope: 20 hours ($5,000)
Actual work: 38 hours
Additional revenue: $0
Effective hourly rate: $131/hour (should be $250/hour)
Profit margin: Destroyed

This is scope creep. And it's costing your agency thousands of dollars per project.

Understanding Scope Creep

What is Scope Creep?

Definition: Scope creep occurs when a project expands beyond its original parameters without corresponding increases in budget, timeline, or resources.

How it happens:

Original Scope:
"Design a modern logo with 3 concepts and 2 revision rounds"
Estimated: 20 hours @ $250/hour = $5,000

Scope Creep Additions (uncontrolled):
+ Business cards (not in scope)
+ Social media templates (not in scope)
+ Letterhead (not in scope)
+ Email signatures (not in scope)
+ T-shirt designs (not in scope)

Total: 38 hours of work for $5,000 price
Loss: 18 hours × $250 = $4,500 in free work

Why it's dangerous:

Profit erosion - Work for free eats your margins
Timeline delays - Extra work pushes deadlines
Team burnout - Designers work more for same pay
Client expectations - They expect free additions forever
Opportunity cost - Time spent on free work can't be billable elsewhere

Common Causes of Scope Creep

1. Vague Initial Scope

❌ Bad Scope:
"Design a website"

✓ Good Scope:
"Design homepage, about page, services page, and contact page. 
Up to 5 pages total. Additional pages billed separately at 
$1,500/page."

Vague scope = infinite interpretation = scope creep guaranteed

2. "While We're At It" Syndrome

Client thinking:
"The designer is already working on my brand... 
surely they can throw in a few more things quickly?"

Reality:
Each "quick thing" takes 2-4 hours
5 "quick things" = 10-20 hours free work = $2,500-$5,000 loss

3. Poor Change Control Process

❌ No process:
Client asks → Designer says "sure!" → Work happens → No payment

✓ With process:
Client asks → Log change request → Estimate cost → Get approval → 
Then work happens → Invoice reflects change order

4. Fear of Saying No

Designer thinking:
"If I say no, they'll be unhappy"
"I don't want to seem difficult"
"It's just a small thing"
"I want to make them happy"

Result: Free work, damaged profitability, unsustainable business

5. Unclear Revision Policies

❌ Bad Policy:
"Unlimited revisions"

✓ Good Policy:
"2 rounds of revisions included. Additional rounds billed 
at $150/hour with 2-hour minimum. Revisions defined as 
adjustments to existing approved direction. Direction changes 
are new concepts and billed separately."

Recognizing Change Requests

What Qualifies as a Change Request?

Rule of thumb: If it wasn't explicitly in the original scope document, it's a change request.

Examples of Change Requests:

1. Additional Deliverables

Original: Homepage design
Change Request: "Can you also design the About page?"
Status: CHANGE REQUEST (new deliverable)

2. Expanded Scope

Original: Logo design (3 concepts, 2 rounds)
Change Request: "Can we see 2 more concept directions?"
Status: CHANGE REQUEST (expanding beyond agreed concepts)

3. New Features

Original: Static website design
Change Request: "Can you add e-commerce functionality?"
Status: CHANGE REQUEST (new feature not in scope)

4. Direction Changes After Approval

Original: Modern, minimalist design (approved)
Change Request: "Actually, can we try a bold, maximalist approach?"
Status: CHANGE REQUEST (new direction after approval)

5. Additional Variations

Original: Design in 1 color palette
Change Request: "Can you show us versions in 3 different color schemes?"
Status: CHANGE REQUEST (additional variations)

What's NOT a Change Request?

These are part of normal scope:

1. Revisions Within Agreed Rounds

Original: "2 revision rounds included"
Client Request: "Can you adjust the header layout?" (Round 1)
Status: NOT a change request (within included revisions)

2. Fixing Your Errors

Situation: You used wrong brand colors
Fix: Correcting to proper colors
Status: NOT a change request (your mistake, you fix it)

3. Clarifying Unclear Requirements

Situation: Brief wasn't specific, you make best guess, client clarifies
Fix: Adjusting based on clarification
Status: NOT a change request (scope was unclear, this is clarification)

4. Deliverables Explicitly in Scope

Original Scope: "5 web pages: Home, About, Services, Blog, Contact"
Client Request: "Ready for the Contact page design"
Status: NOT a change request (explicitly in scope)

5. Minor Tweaks During Active Work

During active design phase:
Client: "Can you try the logo 10% larger?"
Status: NOT a change request (minor adjustment during active work)

After approval and completion:
Client: "Can you go back and make the logo 10% larger?"
Status: IS a change request (reopening completed work)

The Change Request Process

Step 1: Identify and Document

When client makes a request:

Internal Checklist:

□ Is this explicitly in the original scope document?
□ Have we already delivered this?
□ Is this a new deliverable or feature?
□ Does this expand beyond agreed parameters?
□ Will this require additional hours beyond estimate?

If you answer "no" to #1 or "yes" to any of #3-5, it's a change request.

Document in Corcava's project management:

Change Request #: 001
Project: Acme Corp Brand Identity
Date: November 15, 2025
Requested By: Sarah Johnson (client)
Request: "Can you design business cards to match the logo?"

Original Scope Check:
□ Explicitly included? No
□ Similar work included? No
☑ New deliverable? Yes
☑ Requires additional hours? Yes (est. 4 hours)

Status: Pending Review
Estimated Cost: $1,000 (4 hours @ $250/hour)
Timeline Impact: +3 days

Step 2: Assess Impact

Calculate three impacts:

1. Hours Required

Business card design change request:

Tasks:
- Research business card best practices: 0.5 hrs
- Design front of card: 2 hrs
- Design back of card: 1 hr
- Create print-ready files: 0.5 hrs
- Client review and revisions: 1 hr

Total: 5 hours

2. Cost Impact

Hours: 5 hours
Rate: $250/hour
Cost: $1,250

Or offer package pricing:
Business card design: $1,000 flat
(Client sees value, not hourly calculation)

3. Timeline Impact

Current delivery date: November 20
With business cards: November 24 (+4 days)

Reason:
- Design time: 2 days
- Review/revision: 1 day
- File prep: 1 day

Step 3: Present Options to Client

Never just say "that'll cost $X more". Give options.

Email/Message Template:

Subject: Change Request - Business Card Design

Hi Sarah,

Thanks for requesting business card designs to match the new logo! 
I'd love to help with that.

This would be additional work beyond our original scope (which 
covered logo design only). Here are your options:

OPTION 1: Add to Current Project
Add business card design to current project:
- Cost: $1,000 (package rate)
- Timeline: Pushes final delivery from Nov 20 → Nov 24
- Includes: Front and back design, print-ready files, 1 revision round

OPTION 2: Separate Follow-Up Project
Complete logo project as planned, then:
- Begin business card design after Nov 20
- Same pricing: $1,000
- No impact on current timeline
- Delivery: Dec 1

OPTION 3: Brand Collateral Package
Bundle multiple items for better value:
- Business cards
- Letterhead
- Email signature
- Social media templates
Package price: $3,500 (20% savings vs. individual pricing)
Timeline: 2 weeks after logo completion

Which option works best for you?

Happy to discuss on a quick call if helpful!

Best,
[Your Name]

Why this works:

✓ Acknowledges request positively
✓ Clarifies it's beyond scope (education)
✓ Offers multiple solutions (client choice)
✓ Transparent pricing
✓ Clear timeline impact
✓ Maintains relationship (helpful, not adversarial)

Step 4: Obtain Written Approval

Never proceed without approval.

Change Order Document:

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
CHANGE ORDER #001
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Project: Acme Corp Brand Identity
Date: November 15, 2025
Change Request: Business Card Design

DESCRIPTION:
Design professional business cards to match approved logo, 
including front and back designs, print-ready files with 
bleeds and crop marks, and one round of revisions.

SCOPE:
✓ Front of card design
✓ Back of card design (contact info layout)
✓ Print-ready PDF files
✓ 1 revision round included

NOT INCLUDED:
✗ Printing services (client arranges)
✗ Additional design variations
✗ Rush delivery

COST: $1,000.00

PAYMENT TERMS:
Due upon approval of change order (before work begins)

TIMELINE IMPACT:
Original delivery date: November 20, 2025
New delivery date: November 24, 2025 (+4 days)

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
CLIENT APPROVAL

By signing below, client approves this change order and 
agrees to the additional cost and timeline adjustment.

_________________________________  __________
Client Signature                   Date

_________________________________
Print Name

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
AGENCY APPROVAL

_________________________________  __________
Project Manager Signature          Date

Digital Approval in Corcava:

Send change order through [Corcava's client portal](https://app.corcava.com/register):
- Client receives email notification
- Clicks to review change order
- Clicks "Approve" button
- System records approval with timestamp
- Work can now begin

Approval recorded:
✓ Approved by: Sarah Johnson
✓ Date: November 15, 2025, 2:45 PM
✓ IP Address logged
✓ PDF copy emailed to both parties

Step 5: Update Project Scope

Revise project documentation:

Original Project Scope:

Acme Corp Brand Identity
───────────────────────────
Deliverables:
- Logo design (3 concepts, 2 revision rounds)
- Brand color palette
- Typography system
- Logo usage guidelines

Total: $5,000
Timeline: 3 weeks
Delivery: November 20, 2025

Updated Project Scope (after change order):

Acme Corp Brand Identity
───────────────────────────
Deliverables:
- Logo design (3 concepts, 2 revision rounds) ✓ Approved
- Brand color palette ✓ Approved
- Typography system ✓ Approved
- Logo usage guidelines ✓ Approved
- Business card design (Change Order #001) ← NEW

Total: $6,000 ($5,000 original + $1,000 CO #001)
Timeline: 3.5 weeks
Delivery: November 24, 2025 (adjusted from Nov 20)

Step 6: Execute and Track Separately

Track change order work separately:

Time Tracking:

Original Scope:
Project: Acme Brand Identity (Original)
Hours logged: 22 hours
Budget: $5,000 (fixed price)
Status: Completed

Change Order #001:
Project: Acme Brand Identity - Business Cards (CO #001)
Hours logged: 4.5 hours
Budget: $1,000 (fixed price)
Status: In Progress

This separation shows:
- Original project profitability
- Change order profitability
- Clear invoicing breakdown

Separate Invoicing:

Invoice Line Items:

Brand Identity Design Package                     $5,000.00
- Logo, color palette, typography, guidelines
- Completed November 20, 2025

Change Order #001: Business Card Design           $1,000.00
- Added per client request 11/15/25
- Completed November 24, 2025
                                              ─────────────
                                        TOTAL:   $6,000.00

Preventing Scope Creep Before It Starts

Write Bulletproof Scopes

Essential Elements:

1. Specific Deliverables List

❌ Vague:
"Website design"

✓ Specific:
"Website design including:
- Homepage
- About Us page
- Services page (main + 3 subpages)
- Blog index page
- Contact page
- 404 error page

Total: 8 pages

Additional pages beyond these 8 will be quoted separately 
at $1,500 per page."

2. Explicit Exclusions

NOT INCLUDED IN THIS PROJECT:
✗ Content writing or copyediting
✗ Photography or custom illustration
✗ Website development/coding
✗ SEO optimization
✗ Social media setup
✗ Email marketing templates
✗ Ongoing maintenance

These can be added as separate projects. Please ask for pricing.

3. Revision Policy

REVISIONS:
- 2 rounds of revisions included per deliverable
- Revisions = adjustments to approved design direction
- Major direction changes = new concepts (billed separately)
- Additional revision rounds: $500/round or $150/hour
- Revisions requested after final approval: $200/hour, 2-hour minimum

4. Timeline Milestones

PROJECT TIMELINE:
Week 1: Discovery & research
Week 2: Initial concepts presented
Week 3: Revision round 1
Week 4: Revision round 2
Week 5: Final files delivered

Client feedback required within 3 business days at each milestone.
Delays in feedback will extend final delivery date proportionally.

5. Communication Protocols

COMMUNICATION:
- Weekly status calls: Tuesdays 2pm
- Change requests: Email to [email protected]
- Urgent issues: Call project manager directly
- All change requests require written approval before work begins
- No verbal change orders accepted

This protects both parties and ensures clear documentation.

Set Expectations Early

During Kickoff Call:

"Before we start, I want to set clear expectations about project scope.

Our agreement covers [list deliverables]. If anything comes up 
that's outside this scope, we'll:

1. Let you know it's a change request
2. Provide an estimate for cost and timeline impact
3. Get your approval before proceeding

This protects both of us - you always know what you're paying for,
and we can deliver quality work without unexpected scope expansion.

Sound good?"

Client: "Yes, makes sense!"

You've now established the framework for managing changes.

Use Change Request Language

Train your team to say:

❌ Avoid:
"Sure, I can do that!"

✓ Instead:
"I can definitely help with that! Let me check if it's in 
our current scope or if we'll need a quick change order."

❌ Avoid:
"That's extra, it'll cost more."

✓ Instead:
"Great idea! That would be additional work beyond our current 
agreement. Let me put together options and pricing for you."

❌ Avoid:
"No, that's not included."

✓ Instead:
"I'd love to do that! Since it's beyond our current scope, 
I'll send over a change order so we can add it officially."

The Pattern:

Acknowledge positively
Identify as additional work (educate)
Offer to provide options/pricing
Keep it professional and helpful

Common Change Request Scenarios

Scenario 1: "Can you just quickly..."

Client: "Can you just quickly add social media icons to the website?"

Wrong Response: "Sure, no problem!" (then spend 3 hours, bill nothing)

Right Response: "Absolutely! Adding social media icons would involve:

Designing or sourcing icons that match the brand
Integrating them into the design
Creating hover states
Linking to your social profiles

That's about 3 hours of work ($750). Would you like me to add that to the project, or would you prefer to handle social icons separately?"

Why it works:

Shows it's not actually "quick"
Educates on what's involved
Provides transparent pricing
Gives client choice
Maintains relationship

Scenario 2: Feature Creep During Development

Client: "While you're designing the website, can you also design our email newsletter template?"

Wrong Response: "Well, I'm already designing, so sure!"

Right Response: "Great idea to keep the branding consistent! Email newsletter templates are separate from website design (different technical requirements and use cases).

I can definitely help with that. A responsive email template would be $1,500. Would you like me to: A) Add it to current project (extends timeline 1 week) B) Start it as a follow-up project after website is done C) Send full proposal with multiple email template options

What works best for you?"

Scenario 3: Major Direction Change After Approval

Client: "We showed the approved design to our CEO and he wants to go in a completely different direction."

This is expensive - handle carefully:

Response: "I understand - getting final stakeholder buy-in is crucial.

Here's the situation: We've completed the design per the approved direction. Starting over with a new direction would essentially be a new project.

Here are your options:

OPTION 1: New Direction (essentially starting fresh) Cost: $4,000 (80% of original project cost) Timeline: 2.5 weeks Result: Brand new design in different direction

OPTION 2: Major Revision of Current Design Cost: $1,500 Timeline: 1 week Result: Significant changes to existing design (still same general direction)

OPTION 3: Proceed as Approved Cost: $0 Timeline: On schedule Result: You use the design your team approved

I recommend getting your CEO's input BEFORE finalizing design direction on future projects to avoid this situation.

Which option would you prefer?"

Key points:

Major direction changes are expensive
Set realistic pricing (this is a big request)
Educate them to avoid repeat issues
Stay professional, not punitive

Scenario 4: Endless Small Tweaks

Client: (after 2 revision rounds) "Can you make the logo 5% larger? And shift it 3 pixels left? And try it in a slightly different blue?"

Problem: Death by a thousand cuts. Small changes add up.

Response: "Happy to help! We've completed our 2 included revision rounds.

For additional small adjustments like these, we offer:

Micro-Revision Package: $250 Includes up to 1 hour of minor tweaks like:

Size adjustments
Color variations
Positioning changes
Font adjustments

We can make these changes and send the updated files within 24 hours. Would you like to proceed?"

Why it works:

Acknowledges you'll help
Reminds them of used revisions
Offers reasonable package for small tweaks
Sets boundary on scope

Scenario 5: "Just This One Time"

Client: "I know this isn't included, but can you just do it this one time? We'll make it up to you on the next project."

Danger: This never stays "one time"

Response: "I really appreciate your business and want to help!

Here's my concern: if I start making exceptions, it becomes hard to manage scope fairly for all our clients. And honestly, 'next project' payback rarely works out cleanly.

Instead, I'd love to offer you:

Add this work officially now at full price
Or, credit this toward a future project package if you sign a retainer agreement (we can discuss retainer terms)
Or, I can recommend another designer who might be able to help if budget is a concern right now

Which would you prefer?"

Key points:

Empathetic but firm
Explain why you can't make exceptions
Offer alternatives
Protect your boundaries

Pricing Change Orders

Pricing Strategies

Strategy 1: Hourly Extension

Original project: Fixed $5,000 (20 hours estimated)
Effective rate: $250/hour

Change order: Bill actual hourly
Business cards: 4 hours × $250 = $1,000

Pros:
- Transparent and justified
- Easy to calculate
- Matches existing rate

Cons:
- Client may question hours
- Feels transactional

Strategy 2: Package Pricing

Business Card Design Package: $1,000
Includes:
- Front and back design
- Print-ready files
- 1 revision round
- Multiple file formats

Pros:
- Client sees value, not hours
- Feels like a deal
- Easy to approve

Cons:
- May under or over-estimate hours

Strategy 3: Tiered Add-On Menu

Marketing Collateral Add-Ons:
─────────────────────────────────
Business Cards          $1,000
Letterhead              $800
Email Signature         $300
Social Media Kit        $1,500
Presentation Template   $2,000

Bundle Discount:
Choose 3+ items, save 15%

Pros:
- Easy client decision
- Upsell opportunities
- Preset pricing

Cons:
- Must estimate accurately upfront

Strategy 4: Percentage of Original

Major direction change = 70% of original project cost

Original project: $5,000
Direction change: $3,500 (70%)

Reasoning: Most of the original work is wasted

Pros:
- Fair for major restarts
- Discourages frivolous changes

Cons:
- May seem expensive
- Needs good justification

When to Discount (and When Not To)

Consider discounting change orders when:

✓ Very small addition (< 1 hour of work)
✓ Long-term client with consistent business
✓ Original scope was genuinely unclear (your fault)
✓ Goodwill gesture for a valuable relationship
✓ Leads to much larger future project (strategic)

Example:
"Since this is a small addition and you're a valued long-term 
client, I'll include this at no charge. For future additions, 
we'll use our change order process."

Never discount when:

✗ Client is habitually adding work
✗ Setting a precedent you can't sustain
✗ Change is large (> 3 hours)
✗ You're already operating at low margins
✗ Client is price-shopping or difficult

Example:
"I wish I could include this, but with our current project 
load, I need to charge our standard rate. The cost would be 
$X. Would you like to proceed?"

Change Request Approval Workflow

The Formal Process in Corcava

Using Corcava's project management for change control:

Step 1: Client Submits Request

Via client portal form:
- What do they want?
- Why do they need it?
- When do they need it?
- Is this urgent?

System creates change request ticket
Assigns to project manager
Triggers notification

Step 2: Internal Review

Project manager reviews:
□ Is this truly out of scope?
□ Can we accommodate timeline-wise?
□ What will it cost?
□ Do we want to do this?

Assigns to designer for estimation

Step 3: Estimation

Designer provides:
- Hour estimate
- Dependencies
- Timeline impact
- Technical considerations

Returns to project manager

Step 4: Proposal Creation

PM creates formal change order:
- Description of work
- Pricing (possibly multiple options)
- Timeline impact
- Terms

Sends to client via portal

Step 5: Client Review & Approval

Client receives change order:
- Reviews in portal
- Can ask questions via comments
- Clicks "Approve" or "Reject"
- If approved, payment link sent

System records approval with timestamp

Step 6: Execution

Once approved and paid:
- Designer assigned
- Work begins
- Time tracked to change order
- Status updates in portal
- Delivery when complete

Step 7: Invoicing

Change order shows separately on invoice:
- Original scope: $X
- Change Order #001: $Y
- Change Order #002: $Z
Total: $X+Y+Z

Complete documentation trail

Training Your Team

Designer Training

Teach designers to identify scope creep:

Role-Play Exercise:

Scenario: Client emails designer directly: "Can you add 
a photo gallery to the website?"

Wrong Response:
"Sure! I'll add that." (scope creep)

Right Response:
"Great idea! Photo galleries weren't in our original scope. 
Let me get you pricing and timeline. Looping in [PM] to 
create a change order for you."

Why it's right:
✓ Positive acknowledgment
✓ Identifies as out-of-scope
✓ Involves project manager
✓ Sets expectation of formal process

Designer Checklist:

Before saying "yes" to any client request, ask yourself:

□ Is this explicitly in the original scope document?
□ Is this within agreed parameters (pages, revisions, deliverables)?
□ Is this fixing my error or adding new work?
□ Would this take more than 15 minutes?

If you answer "no" to #1-2 or "yes" to #4, involve your PM.

Project Manager Training

PM Role in Change Control:

1. Gatekeeper

PM controls what becomes a change order:
- Reviews all requests
- Determines if truly out-of-scope
- Prevents over-charging (damages relationships)
- Prevents under-charging (damages profitability)

2. Communicator

PM communicates change orders to clients:
- Maintains relationship
- Explains changes diplomatically
- Presents options
- Gets approval

3. Documenter

PM maintains change order records:
- All requests logged
- Approvals documented
- Invoicing accurate
- Audit trail complete

Client Training

Educate Clients on Your Process:

In Kickoff:

"Our process includes a change control system. If anything 
comes up outside our original scope, we'll:
1. Let you know it's additional work
2. Provide a quick estimate
3. Get your approval before proceeding

This ensures no surprise charges and you always know what 
you're getting. Questions about that?"

In Welcome Packet:

HOW TO REQUEST CHANGES:

If you'd like to add work beyond our original agreement:
1. Submit a change request via your portal
2. We'll review and provide pricing within 1 business day
3. You approve or decline
4. If approved, work begins

We want to help with everything you need! The change request 
process just ensures transparent pricing and clear expectations.

Measuring Success

Key Metrics

1. Change Order Revenue

Track monthly:
Change Order Revenue ÷ Total Revenue = Change Order %

Example:
Total revenue: $50,000
Change order revenue: $8,000
Change order %: 16%

Target: 10-20% of revenue from change orders

Too low (< 5%): Missing revenue opportunities
Too high (> 25%): Possible poor scoping

2. Change Order Approval Rate

Change Orders Proposed: 15
Change Orders Approved: 12
Approval Rate: 80%

Target: 70-85% approval rate

Too low (< 60%): Pricing too high or poor presentation
Too high (> 90%): Might be pricing too low

3. Scope Creep Hours

Track hours of work done without change orders:

Month 1: 47 hours scope creep (bad)
Month 2: 23 hours scope creep (improving)
Month 3: 8 hours scope creep (good)

Goal: < 5% of total hours as unpaid scope creep

4. Change Order Velocity

Time from request to approval:

Average: 2.3 days

Target: < 3 days

Faster = better client experience
Slower = project delays, frustration

Conclusion: Protecting Profitability

The Bottom Line:

Scope creep can destroy 20-30% of project profitability. A structured change request process protects your bottom line while maintaining client satisfaction.

Core Principles:

Write clear scopes - Specific deliverables prevent ambiguity
Recognize change requests - Know when work is beyond scope
Document everything - Paper trail protects both parties
Price transparently - Show value, offer options
Get written approval - Never proceed without sign-off
Track separately - Monitor change order profitability
Stay positive - Helpful attitude, firm boundaries

Implementation Checklist:

☐ Update project scope templates with specific exclusions
☐ Create change order approval template
☐ Set up change request tracking in [Corcava](https://app.corcava.com/register)
☐ Train design team on identifying scope creep
☐ Train PMs on change order process
☐ Add change control to client onboarding
☐ Track change order metrics monthly
☐ Review and refine process quarterly

Ready to Stop Scope Creep?

Start your free Corcava trial and get:

✓ Built-in change request workflows
✓ Digital approval tracking
✓ Separate time tracking for change orders
✓ Client portal for request submission
✓ Automatic invoicing with change order line items
✓ Complete audit trail documentation

Protect your profitability. Implement change control today.

For more design agency management guides, explore billable vs non-billable design time, design retainer management, and automatic time tracking for designers.