Kpi

2 posts tagged with Kpi

How to Calculate Billable Utilization for Your Agency (Step by Step)

Aug 25, 2026

Two agencies can both claim "75% utilization" and mean completely different things. This step-by-step guide nails the methodology — gross vs net utilization formulas, exactly what...

Billable Utilization Utilization Rate Agency Metrics Billable Hours Time Tracking

Upwork Agency Reporting: What to Review Weekly and Monthly

Jul 24, 2026

A practical reporting cadence for Upwork agencies — per-contract margin, rep bidding activity, win rate, and utilization. Includes a copyable weekly and monthly report structure an...

Upwork Agency Reporting Upwork Agency Agency Reporting Agency Metrics Win Rate