Mailbox Support Automation — Code Consultation (Beta)

Best-effort read-only code context for support automation

Release 4 adds optional code consultation to mailbox support automation. When the classifier decides an inbound support email needs code context, Corcava launches a Cursor Cloud Agent in plan mode against a repository you choose, waits for the result, and injects a Code evidence (best-effort read-only) section into generated drafts, project tasks, or tickets.

Separate from Cursor usage reporting

This uses a Cursor Cloud Agent API key on the Cursor Cloud code analysis card under Integrations → Development. It is independent from the existing Cursor integration that powers the Coding Report (Admin API key).

Configure it

1. Connect Cursor Cloud code analysis with a locked-down service-account key (repo-only access; no MCP secrets).
2. Open mailbox automation settings for your CRM inbox mailbox.
3. Enable automation and pick a support project destination.
4. Select Coding agent connection and Repository (only repos that exist on the project and are accessible to Cursor).
5. Save. An amber beta warning appears when a repository is selected.

What you'll see

• CRM thread status: Processing… → Analyzing code… → draft/task/ticket links.
• Failed or policy-violating agent output marks the run Needs review without enriching outputs.
• Retry clears prior agent fields before reprocessing.

Limited beta

Plan mode and disabled auto-PR are best-effort guardrails—not a hard guarantee. Verify your Cursor Cloud environment before enabling for customers outside your team.