Smart Ticket Management
Create support tickets from multiple sources and manage them with full CRM context
📧
Multiple Ticket Sources
- ✓Email forwarding
- ✓Phone call logging
- ✓Chat escalation
- ✓Web forms
- ✓Manual creation
🎯
Priority-Based Queue
- 🔴Urgent: Critical issues
- 🟠High: Important problems
- 🟡Medium: Standard requests
- 🟢Low: Minor questions
📊
Status Tracking
- →Open: New tickets
- →In Progress: Being worked on
- ✓Closed: Issue resolved
Rich Context from CRM
Unlike standalone helpdesk tools, Corcava tickets have full business context
Customer History
- ✓Complete customer history
- ✓Active projects and contracts
- ✓Purchase history
- ✓Previous communication
Project Integration
- ✓Escalate tickets to project tasks
- ✓Link tickets to existing projects
- ✓Track time spent on support
- ✓Bill for premium support
Benefits Over Standalone Helpdesk Tools
| Feature | Corcava | Zendesk | Freshdesk | Intercom |
|---|---|---|---|---|
| Price | Included | $49-$99/agent/mo | $15-$79/agent/mo | $39-$139/seat/mo |
| CRM Context | Native | Requires integration | Requires integration | Limited |
| Project Integration | Native | No | No | No |
| Per-Agent Pricing | ❌ Unlimited | ✅ Per agent | ✅ Per agent | ✅ Per seat |
| Setup Time | Already done | Days/weeks | Days/weeks | Days/weeks |
Built for Digital Teams Supporting Clients
Agencies
Handle client questions, change requests, and project feedback
Dev Shops
Track bugs, feature requests, and technical support with project context
Design Studios
Manage revision requests, asset feedback, and delivery questions
Consultants
Document client requests and deliverable changes
SaaS & Product Teams
Route customer issues to the right project or release
Client Portal Comms
Keep support conversations linked to active engagements
Replace Zendesk, Freshdesk, or Intercom
Integrated helpdesk with full CRM context, no per-agent fees, unlimited tickets
Free 14-day trial →No credit card required