Integrated Helpdesk & Ticketing

Customer Support That Knows Your Customers

Helpdesk

Smart Ticket Management

Create support tickets from multiple sources and manage them with full CRM context

📧

Multiple Ticket Sources

  • Email forwarding
  • Phone call logging
  • Chat escalation
  • Web forms
  • Manual creation
🎯

Priority-Based Queue

  • 🔴Urgent: Critical issues
  • 🟠High: Important problems
  • 🟡Medium: Standard requests
  • 🟢Low: Minor questions
📊

Status Tracking

  • Open: New tickets
  • In Progress: Being worked on
  • Closed: Issue resolved

Rich Context from CRM

Unlike standalone helpdesk tools, Corcava tickets have full business context

Customer History

  • Complete customer history
  • Active projects and contracts
  • Purchase history
  • Previous communication

Project Integration

  • Escalate tickets to project tasks
  • Link tickets to existing projects
  • Track time spent on support
  • Bill for premium support

Benefits Over Standalone Helpdesk Tools

Feature Corcava Zendesk Freshdesk Intercom
Price Included $49-$99/agent/mo $15-$79/agent/mo $39-$139/seat/mo
CRM Context Native Requires integration Requires integration Limited
Project Integration Native No No No
Per-Agent Pricing ❌ Unlimited ✅ Per agent ✅ Per agent ✅ Per seat
Setup Time Already done Days/weeks Days/weeks Days/weeks

Perfect for Every Business Type

SaaS Companies

Track bugs, feature requests, and technical support

Agencies

Handle client questions, change requests, and feedback

E-commerce

Manage order issues, returns, and product questions

Consultants

Document client requests and deliverable changes

Service Businesses

Track service calls, maintenance requests, and complaints

Software Companies

Bug tracking and customer issue resolution

Replace Zendesk, Freshdesk, or Intercom

Integrated helpdesk with full CRM context, no per-agent fees, unlimited tickets

Free 14-day trial →