Client Support for Digital Teams
Helpdesk, CRM, and project context in one platform — for agencies handling client requests and delivery questions
Includes:🎫 Helpdesk👥 CRM🤖 AI Chatbot
Why Support Teams Choose Corcava
🎯
Tickets with Full Context
Every ticket includes complete customer history:
- • Previous support tickets
- • Purchase & invoice history
- • Active projects/subscriptions
- • Communication timeline
- • Customer lifetime value
🤝
Team Collaboration
Work together seamlessly:
- • Built-in team chat
- • @mentions for quick help
- • Internal ticket notes
- • Video calls for complex issues
- • Screen sharing support
💰
No Per-Agent Pricing
Scale without cost increases:
- • Unlimited support agents
- • No per-seat fees
- • Add managers & supervisors
- • Include part-time help
- • Save $5k-$15k/year
Complete Support Solution
🎫
Ticket Management
- ✓Priority-based queue (Urgent, High, Medium, Low)
- ✓Status workflow (Open, In Progress, Closed)
- ✓Multiple ticket sources (email, chat, phone, form)
- ✓Rich ticket details & attachments
👥
Customer Context
- ✓Full customer history visible
- ✓Purchase and subscription data
- ✓Previous ticket history
- ✓Communication timeline
🤖
AI Self-Service
- ✓AI chatbot for 24/7 support
- ✓Knowledge base integration
- ✓Reduce ticket volume 40-60%
- ✓Escalate to human when needed
📊
Performance Analytics
- ✓Agent performance tracking
- ✓Resolution time monitoring
- ✓Customer satisfaction metrics
- ✓Trend analysis
Massive Cost Savings
Save $5,000-$15,000/year compared to traditional helpdesk tools
| Feature | Corcava | Zendesk | Freshdesk | Intercom |
|---|---|---|---|---|
| Base Plan | Included | $49/agent | $15/agent | $39/seat |
| 10 Agents | $0 extra | $490/mo | $150/mo | $390/mo |
| CRM | Included | +$19/agent | +$25/agent | Limited |
| Video Calls | Included | ❌ | ❌ | ✅ |
| Total/mo (10 agents) | ~$50 | $730 | $550 | $390+ |
| Annual Savings | — | Save $8,160/yr | Save $6,000/yr | Save $4,080/yr |
Use Cases by Company Type
💻
SaaS Companies
Technical support needs
- Track: Bug reports, feature requests, login issues
- Benefits: Ticket to development task flow, link to subscriptions
🎨
Design & Dev Agencies
Client delivery support
- Track: Change requests, scope questions, revision rounds
- Benefits: Link tickets to active projects and billable time
💼
Consultancies
Expert advisory support
- Track: Deliverable questions, scope changes, meeting follow-ups
- Benefits: Link requests to engagements and billable time
Everything You Need
Ticketing
- • Priority queue
- • Status workflow
- • Multiple sources
- • Attachments
- • Internal notes
CRM
- • Full customer context
- • Contact management
- • Purchase history
- • Communication timeline
- • Custom fields
Collaboration
- • Team chat
- • Video calls
- • @mentions
- • File sharing
- • Screen sharing
Analytics
- • Ticket metrics
- • Agent performance
- • Response times
- • Resolution rates
- • Trend analysis
Customer Portal Integration
Let clients manage their own tickets
What Clients Can Do
- ✓View their tickets
- ✓See ticket status
- ✓Add comments/updates
- ✓Upload screenshots
- ✓Track resolution progress
- ✓Request video support
Getting Started
Set up your support team in minutes
1. Set Up Ticketing
Enable tickets, configure priorities, set up email forwarding
2. Add Support Team
Invite all agents (free), set roles, configure notifications
3. Deploy Chatbot
Create widget, upload knowledge base, embed on website
4. Start Supporting
Receive tickets, assign to team, resolve issues, track performance
Replace Zendesk, Freshdesk, or Intercom
Helpdesk, CRM, chatbot, and team collaboration—unlimited agents, one platform
Free 14-day trial →