All-In-One Customer Support

Everything Your Support Team Needs in One Platform

Includes:🎫 HelpdeskπŸ‘₯ CRMπŸ€– AI Chatbot
Customer Support

Why Support Teams Choose Corcava

🎯

Tickets with Full Context

Every ticket includes complete customer history:

  • β€’ Previous support tickets
  • β€’ Purchase & invoice history
  • β€’ Active projects/subscriptions
  • β€’ Communication timeline
  • β€’ Customer lifetime value
🀝

Team Collaboration

Work together seamlessly:

  • β€’ Built-in team chat
  • β€’ @mentions for quick help
  • β€’ Internal ticket notes
  • β€’ Video calls for complex issues
  • β€’ Screen sharing support
πŸ’°

No Per-Agent Pricing

Scale without cost increases:

  • β€’ Unlimited support agents
  • β€’ No per-seat fees
  • β€’ Add managers & supervisors
  • β€’ Include part-time help
  • β€’ Save $5k-$15k/year

Complete Support Solution

🎫

Ticket Management

  • βœ“Priority-based queue (Urgent, High, Medium, Low)
  • βœ“Status workflow (Open, In Progress, Closed)
  • βœ“Multiple ticket sources (email, chat, phone, form)
  • βœ“Rich ticket details & attachments
πŸ‘₯

Customer Context

  • βœ“Full customer history visible
  • βœ“Purchase and subscription data
  • βœ“Previous ticket history
  • βœ“Communication timeline
πŸ€–

AI Self-Service

  • βœ“AI chatbot for 24/7 support
  • βœ“Knowledge base integration
  • βœ“Reduce ticket volume 40-60%
  • βœ“Escalate to human when needed
πŸ“Š

Performance Analytics

  • βœ“Agent performance tracking
  • βœ“Resolution time monitoring
  • βœ“Customer satisfaction metrics
  • βœ“Trend analysis

Massive Cost Savings

Save $5,000-$15,000/year compared to traditional helpdesk tools

Feature Corcava Zendesk Freshdesk Intercom
Base Plan Included $49/agent $15/agent $39/seat
10 Agents $0 extra $490/mo $150/mo $390/mo
CRM Included +$19/agent +$25/agent Limited
Video Calls Included ❌ ❌ βœ…
Total/mo (10 agents) ~$50 $730 $550 $390+
Annual Savings β€” Save $8,160/yr Save $6,000/yr Save $4,080/yr

Use Cases by Company Type

πŸ’»

SaaS Companies

Technical support needs

  • Track: Bug reports, feature requests, login issues
  • Benefits: Ticket to development task flow, link to subscriptions
πŸ›’

E-commerce Businesses

Order and product support

  • Track: Order issues, shipping problems, returns
  • Benefits: Link tickets to orders, see purchase history
🎨

Agencies

Client support and requests

  • Track: Change requests, scope clarifications, billing
  • Benefits: Link to active projects, track time on support
🏒

Service Businesses

Service delivery support

  • Track: Service appointments, quality issues, feedback
  • Benefits: Link to contracts, track service quality

Everything You Need

Ticketing

  • β€’ Priority queue
  • β€’ Status workflow
  • β€’ Multiple sources
  • β€’ Attachments
  • β€’ Internal notes

CRM

  • β€’ Full customer context
  • β€’ Contact management
  • β€’ Purchase history
  • β€’ Communication timeline
  • β€’ Custom fields

Collaboration

  • β€’ Team chat
  • β€’ Video calls
  • β€’ @mentions
  • β€’ File sharing
  • β€’ Screen sharing

Analytics

  • β€’ Ticket metrics
  • β€’ Agent performance
  • β€’ Response times
  • β€’ Resolution rates
  • β€’ Trend analysis

Customer Portal Integration

Let clients manage their own tickets

What Clients Can Do

  • βœ“View their tickets
  • βœ“See ticket status
  • βœ“Add comments/updates
  • βœ“Upload screenshots
  • βœ“Track resolution progress
  • βœ“Request video support

Getting Started

Set up your support team in minutes

1. Set Up Ticketing

Enable tickets, configure priorities, set up email forwarding

2. Add Support Team

Invite all agents (free), set roles, configure notifications

3. Deploy Chatbot

Create widget, upload knowledge base, embed on website

4. Start Supporting

Receive tickets, assign to team, resolve issues, track performance

Replace Zendesk, Freshdesk, or Intercom

Helpdesk, CRM, chatbot, and team collaborationβ€”unlimited agents, one platform

Free 14-day trial β†’