All-In-One Customer Support
Everything Your Support Team Needs in One Platform
Includes:π« Helpdeskπ₯ CRMπ€ AI Chatbot

Why Support Teams Choose Corcava
π―
Tickets with Full Context
Every ticket includes complete customer history:
- β’ Previous support tickets
- β’ Purchase & invoice history
- β’ Active projects/subscriptions
- β’ Communication timeline
- β’ Customer lifetime value
π€
Team Collaboration
Work together seamlessly:
- β’ Built-in team chat
- β’ @mentions for quick help
- β’ Internal ticket notes
- β’ Video calls for complex issues
- β’ Screen sharing support
π°
No Per-Agent Pricing
Scale without cost increases:
- β’ Unlimited support agents
- β’ No per-seat fees
- β’ Add managers & supervisors
- β’ Include part-time help
- β’ Save $5k-$15k/year
Complete Support Solution
π«
Ticket Management
- βPriority-based queue (Urgent, High, Medium, Low)
- βStatus workflow (Open, In Progress, Closed)
- βMultiple ticket sources (email, chat, phone, form)
- βRich ticket details & attachments
π₯
Customer Context
- βFull customer history visible
- βPurchase and subscription data
- βPrevious ticket history
- βCommunication timeline
π€
AI Self-Service
- βAI chatbot for 24/7 support
- βKnowledge base integration
- βReduce ticket volume 40-60%
- βEscalate to human when needed
π
Performance Analytics
- βAgent performance tracking
- βResolution time monitoring
- βCustomer satisfaction metrics
- βTrend analysis
Massive Cost Savings
Save $5,000-$15,000/year compared to traditional helpdesk tools
Feature | Corcava | Zendesk | Freshdesk | Intercom |
---|---|---|---|---|
Base Plan | Included | $49/agent | $15/agent | $39/seat |
10 Agents | $0 extra | $490/mo | $150/mo | $390/mo |
CRM | Included | +$19/agent | +$25/agent | Limited |
Video Calls | Included | β | β | β |
Total/mo (10 agents) | ~$50 | $730 | $550 | $390+ |
Annual Savings | β | Save $8,160/yr | Save $6,000/yr | Save $4,080/yr |
Use Cases by Company Type
π»
SaaS Companies
Technical support needs
- Track: Bug reports, feature requests, login issues
- Benefits: Ticket to development task flow, link to subscriptions
π
E-commerce Businesses
Order and product support
- Track: Order issues, shipping problems, returns
- Benefits: Link tickets to orders, see purchase history
π¨
Agencies
Client support and requests
- Track: Change requests, scope clarifications, billing
- Benefits: Link to active projects, track time on support
π’
Service Businesses
Service delivery support
- Track: Service appointments, quality issues, feedback
- Benefits: Link to contracts, track service quality
Everything You Need
Ticketing
- β’ Priority queue
- β’ Status workflow
- β’ Multiple sources
- β’ Attachments
- β’ Internal notes
CRM
- β’ Full customer context
- β’ Contact management
- β’ Purchase history
- β’ Communication timeline
- β’ Custom fields
Collaboration
- β’ Team chat
- β’ Video calls
- β’ @mentions
- β’ File sharing
- β’ Screen sharing
Analytics
- β’ Ticket metrics
- β’ Agent performance
- β’ Response times
- β’ Resolution rates
- β’ Trend analysis
Customer Portal Integration
Let clients manage their own tickets
What Clients Can Do
- βView their tickets
- βSee ticket status
- βAdd comments/updates
- βUpload screenshots
- βTrack resolution progress
- βRequest video support
Getting Started
Set up your support team in minutes
1. Set Up Ticketing
Enable tickets, configure priorities, set up email forwarding
2. Add Support Team
Invite all agents (free), set roles, configure notifications
3. Deploy Chatbot
Create widget, upload knowledge base, embed on website
4. Start Supporting
Receive tickets, assign to team, resolve issues, track performance
Replace Zendesk, Freshdesk, or Intercom
Helpdesk, CRM, chatbot, and team collaborationβunlimited agents, one platform
Free 14-day trial β