Helpdesk + CRM + Projects for Less Than Zendesk Alone
Why pay $49-99 per agent for just helpdesk? Corcava includes ticketing with complete business context—CRM, project management, time tracking, and invoicing. No per-agent fees.
At a Glance
| Feature | Corcava | Zendesk |
|---|---|---|
| Starting Price | $9/user/mo | $49/agent/mo |
| Per-Agent Fees | ✅ $9/user | ✅ $49-99/agent |
| Ticketing System | ✅ Full featured | ✅ Industry leading |
| CRM | ✅ Native, included | ❌ Separate product (+$19-149/agent) |
| Project Management | ✅ Included | ❌ Not available |
| Time Tracking | ✅ Included | ❌ Not available |
| Invoicing | ✅ Included | ❌ Not available |
| Video Calls | ✅ Built-in | ❌ External tools |
| 10-Agent Team Cost | $90/mo | $490-990/mo |
What Is Zendesk?
Zendesk is the market-leading customer support platform, providing helpdesk and ticketing software for businesses of all sizes. Founded in 2007, Zendesk serves over 100,000 companies worldwide.
Strengths
- →Industry-leading ticketing features
- →Proven at massive scale
- →Extensive integrations (1,000+)
- →Advanced automation and AI
What Is Corcava?
Corcava is an all-in-one business management platform that includes helpdesk ticketing as one integrated feature—alongside CRM, project management, time tracking, and invoicing.
Competitive Advantage
- ✓Support agents see complete customer context
- ✓No per-agent fees
- ✓CRM + projects + time + invoicing included
- ✓Save thousands per year
Beyond Helpdesk
CRM Integration
Corcava: Full CRM context on every ticket - see customer's deals, projects, invoices
Zendesk: Separate CRM product (+$19-149/agent)
Project Management
Corcava: Convert tickets to tasks, track project delivery alongside support
Zendesk: Not available
Time & Invoicing
Corcava: Track support time, bill clients for support work
Zendesk: Not available
Pricing Comparison
Corcava Pricing
Complete business platform
- ✓Helpdesk ticketing system
- ✓Full CRM (not separate product)
- ✓Project management
- ✓Time tracking
- ✓Professional invoicing
- ✓Team chat & video calls
- ✓Client portal
Zendesk Pricing
(Helpdesk only)
- ✓Industry-leading helpdesk
- ✓Multi-channel ticketing
- ✓SLA management
- ✗CRM (+$19-149/agent separate)
- ✗No project management
- ✗No time tracking
- ✗No invoicing
Suite Team: $490/month = $5,880/year
Suite Professional: $990/month = $11,880/year
Total Cost Comparison (10 Agents)
Helpdesk only
Still no CRM, projects, invoicing
Helpdesk + CRM + Projects + More
Plus get CRM, projects, time tracking, and invoicing included
When to Choose Each
Choose Corcava If:
- ✓You need support + CRM + projects + invoicing integrated
- ✓Support agents need customer context (deals, projects, invoices)
- ✓You want to save $5,000-10,000+/year on tools
- ✓You're a small-medium business (1-50 people)
- ✓You need to track support time and bill for it
- ✓You're an agency or service business managing clients
Choose Zendesk If:
- →You're a large enterprise (100+ agents)
- →You need advanced SLA management and escalation
- →Multi-brand support is critical
- →You need enterprise security certifications
- →Support is your entire business (not part of operations)
- →Budget isn't a constraint
Get More for Less Than Zendesk Alone
Helpdesk + CRM + projects + time tracking + invoicing. Save $5,000-10,000+/year. No per-agent multiplication.
Complete business context • No per-agent fees • All features included