Helpdesk + CRM + Projects for Less Than Zendesk Alone

Why pay $49-99 per agent for just helpdesk? Corcava includes ticketing with complete business context—CRM, project management, time tracking, and invoicing. No per-agent fees.

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At a Glance

Feature	Corcava	Zendesk
Starting Price	$9/user/mo	$49/agent/mo
Per-Agent Fees	✅ $9/user	✅ $49-99/agent
Ticketing System	✅ Full featured	✅ Industry leading
CRM	✅ Native, included	❌ Separate product (+$19-149/agent)
Project Management	✅ Included	❌ Not available
Time Tracking	✅ Included	❌ Not available
Invoicing	✅ Included	❌ Not available
Video Calls	✅ Built-in	❌ External tools
10-Agent Team Cost	$90/mo	$490-990/mo

What Is Zendesk?

Zendesk is the market-leading customer support platform, providing helpdesk and ticketing software for businesses of all sizes. Founded in 2007, Zendesk serves over 100,000 companies worldwide.

Strengths

→Industry-leading ticketing features
→Proven at massive scale
→Extensive integrations (1,000+)
→Advanced automation and AI

What Is Corcava?

Corcava is an all-in-one business management platform that includes helpdesk ticketing as one integrated feature—alongside CRM, project management, time tracking, and invoicing.

Competitive Advantage

✓Support agents see complete customer context
✓No per-agent fees
✓CRM + projects + time + invoicing included
✓Save thousands per year

Beyond Helpdesk

👥

CRM Integration

Corcava: Full CRM context on every ticket - see customer's deals, projects, invoices

Zendesk: Separate CRM product (+$19-149/agent)

📊

Project Management

Corcava: Convert tickets to tasks, track project delivery alongside support

Zendesk: Not available

💰

Time & Invoicing

Corcava: Track support time, bill clients for support work

Zendesk: Not available

Pricing Comparison

Corcava Pricing

$9/user/month

Complete business platform

✓Helpdesk ticketing system
✓Full CRM (not separate product)
✓Project management
✓Time tracking
✓Professional invoicing
✓Team chat & video calls
✓Client portal

10 agents: $90/month = $1,080/year

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Zendesk Pricing

Suite Team: $49/agent/month

Suite Growth: $79/agent/month

Suite Professional: $99/agent/month

(Helpdesk only)

✓Industry-leading helpdesk
✓Multi-channel ticketing
✓SLA management
✗CRM (+$19-149/agent separate)
✗No project management
✗No time tracking
✗No invoicing

10 agents:
Suite Team: $490/month = $5,880/year
Suite Professional: $990/month = $11,880/year

Total Cost Comparison (10 Agents)

Zendesk Suite Team

$5,880/year

Helpdesk only

Zendesk Professional

$11,880/year

Still no CRM, projects, invoicing

Corcava (Everything)

$1,080/year

Helpdesk + CRM + Projects + More

Save $4,800-10,800/year with Corcava

Plus get CRM, projects, time tracking, and invoicing included

When to Choose Each

Choose Corcava If:

✓You need support + CRM + projects + invoicing integrated
✓Support agents need customer context (deals, projects, invoices)
✓You want to save $5,000-10,000+/year on tools
✓You're a small-medium business (1-50 people)
✓You need to track support time and bill for it
✓You're an agency or service business managing clients

Choose Zendesk If:

→You're a large enterprise (100+ agents)
→You need advanced SLA management and escalation
→Multi-brand support is critical
→You need enterprise security certifications
→Support is your entire business (not part of operations)
→Budget isn't a constraint

Get More for Less Than Zendesk Alone

Helpdesk + CRM + projects + time tracking + invoicing. Save $5,000-10,000+/year. No per-agent multiplication.

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Complete business context • No per-agent fees • All features included